Privacy

ProperMend ("we") collects information you provide when you request a quote or contact us, so we can respond to your enquiry and manage the work.

Information we may collect

• Name
• Phone number
• Email address
• Postcode and property details you share
• Project information and questionnaire answers
• Uploaded images related to the job
• Preferred contact method and consent records

How we use it

We use this information to review your request, contact you, prepare quotes, schedule visits and deliver services. We do not sell your personal data.

Sharing

We may share relevant job details with trusted tradespeople or suppliers involved in delivering your work, and with service providers who host our systems (for example database and messaging providers), under appropriate agreements.

Retention

We keep enquiry records for as long as needed to manage your request and meet legitimate business or legal requirements. Retention periods should be confirmed in the final privacy policy.

Your rights

Under UK GDPR you may have rights to access, correct, delete or restrict use of your personal data, and to object to certain processing. Contact us using the details on our contact page to exercise these rights.

Contact

For privacy questions, email the address listed on our contact page. A formal data controller identity and ICO registration details should be added here once confirmed.